Reference

Your account terms, in one place

Before you open an account, this page sets out how we handle your data, cookies, verification records and change requests.

Data UseCookiesAccount RequestsIndiaLocal Law

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How we handle legal records

satamatk Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We keep only the records needed to open and run an account, verify identity, settle payments and meet legal duties. That usually includes your name, phone number, email, device data, cookie data, login history, support messages and payment references such as UPI, Paytm, PhonePe or Google

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Pay transaction IDs. We use those records for security checks, fraud detection, dispute handling and tax or audit duties, and we limit access to staff who need it. Some records stay on file after closure because law, tax rules or payment rules may require them. If
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you ask for a copy, correction or deletion request, we verify the account holder first and answer through the same route used for the request. Where local law limits access or data handling, we follow that rule and keep the service available only where local law
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permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REQUEST ROUTES

Ways to send legal requests

For correction, deletion or access requests, use the channel linked to your account so we can verify you quickly.

DATA AND COOKIE CARE

What we keep and why

We record only what we need for login, contact, payment tracing and legal checks. Cookies help us remember your session, language choice and security state, while account logs help us spot strange…

Data handling

We collect only the fields needed to open and secure the account, confirm payment records and answer your requests. That usually means contact details, login history, device signals and support messages.

Cookies

Cookies help us keep you signed in, remember language choice and spot repeat errors. You can clear them in your browser, but some settings may need to be entered again.

Account security

We protect access with password rules, session checks and device alerts. If we see unusual login activity, we may pause the session until you confirm that the access was yours.

Retention

We keep records only for as long as needed for support, dispute handling, tax or fraud control. After that, files are removed or anonymised unless local law asks us to keep them longer.

Changes

If your name, phone number or email changes, send the updated details from the registered account. We may ask for proof before we amend the record, so the file stays accurate.

Contact path

For copies, corrections or deletion requests, use the same channel that links to your account. We confirm identity first, then log the request and send the reply through the route you chose.

Questions about your account terms

These answers cover access, data use, cookies, record keeping and how to send a request. If local law changes, we update this page and apply the latest rules to accounts and stored records. For anything tied to identity or security, use the channel linked to your account so we can verify the request before acting.

We keep the details needed to open, secure and service the account, including your contact fields, login history, device signals, support messages and payment references. We do not ask for more than we need for those legal and security steps.

Cookies help us remember your session, language choice and security state. They also help us spot repeated login errors and protect pending requests. If you clear them, some preferences will need to be entered again.

Yes. Send the request through the channel linked to your account so we can confirm identity first. After that, we can share the stored fields that apply to you, except where a rule requires us to keep part of the file private.

If your name, phone number or email changes, send the update from the registered account. We may ask for proof before we edit the record, then we log the change so the account file stays accurate.

We keep records only as long as needed for support, dispute handling, tax or fraud control. After that period, the file is removed or anonymised unless local law or payment rules require us to keep it longer.

Contact the help desk right away through the channel linked to your account. We can pause the session, check recent access and ask for extra proof before we restore normal use.

Only the staff who need it to verify identity, process the request and send the reply can see it. We keep a dated record of the action so we can handle follow-ups without extra delay.

Your account terms, in one place

Ways to send legal requests

What we keep and why

Data handling

Cookies

Account security

Retention

Changes

Contact path

Questions about your account terms

01 What data do you collect for my account?

02 Why do you use cookies?

03 Can I ask for a copy of my records?

04 How do corrections work?

05 How long do you keep records?

06 What if I think my account was used by someone else?

07 Who can see my legal request?

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